Refund policy
Returns
We hope you love your Little Caddie kit. If you're not completely satisfied, you may return your order within 14 days of receiving it.
To be eligible for a return:
- The kit must be unused and in its original condition.
- All contents must be present.
- The complete kit, including all original contents, packaging, tags and inserts, must be returned.
- The return must be requested within 14 days of delivery.
Customers are responsible for the cost of returning non-faulty items. We recommend using a tracked postal service and retaining proof of postage, as the parcel remains the customer's responsibility until it has been received by Little Caddie Co.
Non-returnable items
For hygiene and safety reasons, we cannot accept returns where any item has been opened, used, removed from its original packaging or damaged.
This includes, but is not limited to:
- Nappies
- Wipes
- Barrier cream
- Pacifiers
- Teethers
- First aid items
- Disposable bibs
- Any other hygiene, baby care or personal-use products
Returns may also be refused if the kit is returned incomplete.
Little Caddie kits are sold as complete kits. Individual items within a kit cannot be returned separately, and partial returns will not be accepted.
Damaged or incorrect items
Please inspect your order upon arrival.
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at hello@littlecaddieco.co.uk with photographs of the issue and we will work to resolve it as quickly as possible.
Refunds
Once your return has been inspected and approved, we will process your refund within 5 working days. Depending on your payment provider, it may then take an additional 3–10 business days for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or a faulty item.