Shipping policy

Shipping Policy

Order Processing

All orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email where applicable.

During busy periods, product launches or promotional events, processing times may be slightly longer.

Delivery

We currently ship within the United Kingdom only.

Once dispatched, orders are sent via Royal Mail Tracked 48, which typically delivers within 2–3 working days.

Delivery times are estimates and are not guaranteed. Once an order has been handed to the delivery carrier, delays that are outside of our control may occasionally occur.

Estimated delivery times will be displayed at checkout where available.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Any free shipping promotions will be clearly stated on our website.

Incorrect Addresses

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is provided and the order has not yet been dispatched, please contact us as soon as possible at hello@littlecaddieco.co.uk.

If an order is returned to us due to an incorrect or incomplete address, additional postage costs may apply before the order can be resent.

Lost, Delayed or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and contents where possible.

If your order has not arrived within a reasonable period after dispatch, please contact us and we will work with the delivery provider to investigate.